Opinion

Nihal Advani, founder and CEO of QualSights, takes a look at how QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies.

Brad Pope, head of customer success at Kinsa, explains how retailers can realize the total potential of promotions.

DSN editor and chief Nigel F. Maynard reviews how the retail pharmacy industry needs to plan for the next chapter in its storyline.

Columnist David Orgel emphasizes how enhancing customer experiences is essential amid changing shopper behaviors.

Data and AI enable adaptability and more personalization for heightened customer experiences.

Amazon is a force, but a tried-and-true strategy of differentiation could help retail pharmacy compete.

In his latest column, David Orgel looks at retailers’ refashioned loyalty effort strategies that include tying into inflation and leveraging personalization.

From health preferences to career intentions, columnist David Orgel writes about how Gen Z’s evolving perspectives provide new opportunities for retailers.

Columnist David Orgel discusses how retailers need to communicate with empathy in the face of ongoing inflation and supply chain challenges.

Brian Lannan, vice president of retail experience at Avtex, discusses how to build a strong omnichannel retail strategy.

In his latest column, David Orgel points out how from sustainability to customer experience, retailers are finding reasons to advance the local trend.

The program can provide access to lifesaving treatments, and allowing pharmacists to prescribe and dispense will make it more effective and accessible for millions of Americans.